TERMS & CONDITIONS
Sweet Retreat is proudly an A GRADE Auckland City Council registered kitchen!
This means we take utmost care while preparing, handling and delivering all products. We have a strict cleaning and sanitising program in place as well as procedures for food safety and hygiene- this was created specifically to suit our businesses operations in our customised Food Plan.
By confirming and paying for your order you are agreeing to the following terms and conditions.
Sweet Retreat's Payment Policy
Payment is due upon confirmation of your order. A 50% non-refundable deposit is required to confirm your booking with the remainder due ONE week before your agreed collection date. Alternatively you can pay in full. Quotes are valid for one week and are subject to change after this timeframe. If no payment is received, your order is not confirmed and we will not hold a spot open for you.
Sweet Retreat's Collection Policy
Once your order has left our premises it is no longer our responsibility. We are not liable for any loss or damage to your order once it has left Sweet Retreat's kitchen. Sweet Retreat will provide you with instructions on how to transport your cake safely and you can also find more info on our FAQ's page.
Sweet Retreat's Cancellation Policy
If you would like to cancel your order you must let us know as soon as possible.
Please note if you cancel within 7 days of your collection date we will not issue a refund. If you cancel prior to 7 days of your collection date, we will refund you 50% of your order.
If you would like to postpone, this is subject to availability however we will try our best to fit you in. As well as running a business, Sweet Retreat is also raising a family and toddlers full time. As this is a home based business, if you do not pick up your order on time and we cannot get a hold of you, we cannot guarantee we will be available for you to pick up your order as we cannot wait around all day when we have a young family depending on us. We hope you understand.
Sweet Retreat's Refund Policy
Like ALL cake businesses, each masterpiece that leaves our kitchen, is one that we are proud of (Duh!)
Your order with Sweet Retreat is not confirmed until we have discussed and confirmed your orders design. Therefore if you are unhappy with the outcome, flavour you chose or overall decoration of your order we will not issue a refund.
If there is something wrong with the quality or taste of your product you must return it within 12 hours of collection so we can investigate the matter further. Sweet Retreat reserves the right to decide whether a refund is seen fit.
No refunds will be given if you've consumed all or more than 90% of your order.
Some products are available to courier nationwide, however this is at your own risk. Sweet Retreat will not be held liable or provide refunds if your product has been damaged or lost after leaving our premises.
Sweet Retreat's Allergen Statement
While we do cater to most dietary requirements, we would not recommend our products for coeliac's as we use allergens in our kitchen.
Although every precaution is taken, we cannot guarantee that the product doesn't contain traces of gluten.
We use ingredients containing gluten, wheat, dairy (milk/milk products) and eggs. As products are made in our home kitchen, traces of tree nuts, peanuts, sesame and soy may also be present.
There is a thorough process we follow between baking and decorating products containing allergens and allergy friendly products.
This includes thorough washing and sanitizing of all equipment with council approved products. We also store ingredients separately to prevent cross contamination. If you or someone attending your event has an allergy, please let us know as soon as possible.
OTHER IMPORTANT NOTES
All cake layers must be the same flavour- tiered cakes can be different flavours for each cake tier on request and will be priced accordingly. All cupcakes in one order must also be the same flavour.
Cakes are iced in our signature buttercream, although if requested (or your design requires it) cakes can be covered with fondant.
Pricing is approximate and can vary according to premium flavours and extras. Quotes are valid for ONE WEEK.
All cakes are designed unique and created by hand so no two will be the exact same. We love to see photos for inspiration of the design you're after however we will not make an exact replica of someone else's work (we also appreciate if you are using our photos of our work for your own cake businesses that you reference our small business out of respect!)
Servings are based on event/coffee serves with separated layers 1 inch x 1 inch
Florals are sourced locally and will be purchased based on what is in season and matched to your colour theme.